Wednesday, 25 April 2012

Pets at Rest: at the cutting-edge of quality pet memorial products, and here's why...

Our new pet memorials website just launched! And yes, we are EXCITED. Want to read about all the great changes we've made and all the innovative new products we're making the bench-mark for quality pet-memorials?

And now, allow us to take you on a journey...

Imagine a perfect world: think about something happening in the best possible way and it happens without any effort whatsoever, leading to the ideal result. Or, perhaps, when you order something online you know exactly what you are getting before you order, as isn't always the case when buying some personalised products. In this perfect world, when you open that box up, there are no nasty surprises. Instead of saying “I wish they'd done this...” you smile and say, with more enthusiasm than you can ever remember having: “this is exactly what I wanted. They have done a fantastic job!”

OK, so a perfect world is a dream we all have, and in reality that's never going to happen (well, at least not in our life-times!). But does that mean that when you order your pet memorial product it has to be difficult, dull, or an experience to get over quick rather than one to take time with and enjoy? We certainly don't think so, which is why we're all about doing the following things in a pro-active way that doesn't cause you extra stress at a time which we know is already sensitive:

1: we're all about going to great lengths to work with the customer on their pet memorial. OK, so we're a business, but we don't see why we can't look after every customer's individual needs. Here at Pets at Rest, careful thought and attention goes into every single order. And it is YOUR order, after all. We listen to you and what you want, and then we do our best to make it happen just as you envisaged. It may sound like a simple philosophy but we're finding it really works!

2: we're all about art and graphics, aesthetics and beauty. For some reason we can't quite work out, for the last fifty years or so, the pet memorial industry has been much too stagnant for our liking: too few designs on offer, with the art-work often applied crudely in a way that we just can't be doing with (we must stress that this isn't always the case, it's just that we feel there is a huge difference between art and just a product which anyone can make). Which is why the most careful care and attention is applied to all pet memorial products we take on. If you're not happy then we're not happy, and if that's the case...why are we in business, exactly?

3: we're all about giving our customers a wide range of choice. We can't deny that it'd be easier to present merely a limited scope of options, but easier doesn't always mean the best product, does it? With every memorial we do, we discuss with the customer how and where they want lettering placed, how big it should be and how much space the photograph of their beloved pet should take up. Better still, we don't just produce the product without consulting the customer after we have finished laying out the initial design. We always seek the approval of the customer before production, and, that way, if they have any other suggestions to make we can change things before the piece is created by our expert craftspeople.

4: we're all about personality and style, flow and smiles. We're all about one-off products which you won't find anywhere else, which are designed solely with your pet in mind -- horse, cat, dog or pig. Basically, we like to think of Pets at Rest as a company which genuinely cares about the legacy we leave behind. It's worked wonderfully for us so far, and, thanks to the new website – more products, better design and even a real-time Chat function – we're confident that this will carry on well into the future!

AND, if you didn't know yet, over at the new site we're running a great new promotion...quote the special code petmemorials and you'll receive a 25% discount on anything for an entire month!

Before we leave you, don't forget to read our latest post all about the new website. And, if you're on Twitter and Facebook then so are we, so let's connect and see where things take us.

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